Policies

Credit Card Orders

COD Orders

Purchase Orders

Credits and Balances Due

Backorders

Canadian and International Orders

APO and FPO Addresses

Returning Merchandise

Defective Returns

Damaged Returns

Order Questions or Changes

Limits of Responsibility

Indemnification

Price and/or Description Changes

Warranty

Credit Card Orders

With the Shopatron shopping service, you can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

COD Orders

COD orders are not accepted.

Purchase Orders

Institutional purchase orders (military, government, schools and universities) are not accepted at this time.

Credits and Balances Due

Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Backorders

The unique nature of the Shopatron service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

Canadian and International Orders

We will not falsify invoices or shipping labels under any circumstances. If your country is not an option in the checkout process, we cannot ship to your country. Check a product's shipping notes while you shop to learn of any possible shipping restrictions for particular products.

APO and FPO Addresses

When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

Returning Merchandise

When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call the merchandise shipper or Shopatron and they will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

Defective Returns

If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call Shopatron for assistance.

Damaged Returns

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Order Questions or Changes

If you have recently placed an order via the Shopatron shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

You can contact us via email at support@shopatron.com or call us at (877) 412-7467.

Limits of Responsibility

We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Indemnification

You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopatron's services.

Price and/or Description Changes

All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.

MOMO Automotive Accessories, Inc., Limited Warranty

MOMO Automotive Accessories, Inc. ("MOMO") warrants to the original purchaser at retail that this MOMO product (the "product") will be free from defects in material and workmanship under normal and ordinary use for a period of one year from the date of original purchase.

MOMO agrees to repair or replace, at MOMO’s sole discretion, without charge to the original consumer purchaser, any Product which proves to be defective during the one-year limited warranty period. As a condition to MOMO’s obligation under this limited warranty, the purchaser must return the defective Product (freight prepaid) at the purchaser’s expense, together with the original invoice or receipt of purchase to: MOMO Automotive Accessories, Inc., 22412 Gilberto, Unit B, Rancho Santa Margarita, CA 92688 by the MOMO authorized dealer through which the Product was originally purchased and which, after examination, shows that said Product has failed in normal use and service due to defects in material and/or workmanship. MOMO shall not replace or repair any defective Product which is not returned to MOMO at the above address, freight prepaid, accompanied by the original invoice or receipt of purchase. MOMO’s warranty obligation hereunder is limited to the repair or replacement of the defective PRODUCT and EXCLUDES installation of the repaired or replaced Product.

This limited warranty is available to the original consumer purchaser only and does not extend to any other person. You are the original consumer purchaser if you purchased the Product at retail from an authorized dealer for personal, family or household use. Except as otherwise required under applicable state law, this limited warranty is not available to retailers or other commercial purchasers or owners. Transfer of title to the Product by the original consumer purchaser voids this warranty.

This limited warranty DOES NOT apply to defects or damage caused by abuse, misuse, accident, shipment, use other than normal and ordinary family or household use, use of improper cleaning chemicals, exposure to road, salt or installation of the Product not in accordance with the installation provided by MOMO. Racing will be construed as a misuse and abuse of the Product.

MOMO Automotive Accessories, Inc.’s limited warranty is LIMITED STRICTLY to the terms indicated herein and supersedes any and all previous warranties on the Product. TO THE EXTENT CONSISTENT WITH STATE AND FEDERAL LAWS; (1) ANY IMPLIED WARRANTIES SHALL BE LIMITED TO THE ONE YEAR PERIOD STATED HEREIN FOR MOMO’S EXPRESS WARRANTY, AND (2) THIS WARRANTY EXCLUDES ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY EXPRESS OR IMPLIED WARRANTY RELATING TO THE PRODUCT AND MOMO SHALL NOT BE LIABLE FOR ANY SUCH INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts or limitations or exclusions of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Any models or samples shown or relied upon prior to purchase of the Product served only to indicate the type of goods which would be sold to the original consumer purchaser. Such samples or models create no warranty that the Product shall conform to the samples or models.

Warning: The Product is carefully designed to be mounted with specific hardware and adaptors. The Product should be mounted according to the directions supplied by MOMO. The user of the Product should have inspected all of the mechanical parts used in conjunction with the Product prior to mounting the Product. The MOMO Application Chart, available from a MOMO authorized dealer of from MOMO at the address set forth above, should be consulted for the correct installment of the Product.